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This Refund & Cancellation Policy (“Policy”) governs the terms and conditions under which Migrantrix Private Limited (hereinafter referred to as the “Company”, “we”, “our” or “us”) shall entertain, process, approve, or reject any request for cancellation of services and/or refund of consideration amounts paid by the client, customer, or contracting party (hereinafter referred to as the “Client”, “you” or “your”).

By engaging the Company’s services and/or effecting any payment thereto, the Client hereby expressly acknowledges, affirms, and agrees to be bound by the provisions contained herein, without limitation or qualification.

1. Scope and Applicability

1.1 This Policy shall apply to all service engagements, advisory retainers, consulting mandates, facilitation assignments, and/or project-based deliverables undertaken by the Company, whether rendered physically, electronically, or through any hybrid modality.

1.2 This Policy shall not extend to, nor create any obligation upon the Company in respect of, any monies, charges, duties, levies, or fees paid to third-party authorities, statutory bodies, embassies, educational institutions, licensing agencies, regulatory authorities, or any external vendors, whether domestic or international, as part of the service execution process.

1.3 The provisions herein shall be read in conjunction with the Company’s Terms & Conditions, Engagement Letter, and any service-specific agreements executed between the parties.

2. Cancellation Provisions

2.1 Pre-Commencement Cancellations – In the event the Client elects to terminate the engagement prior to the initiation of substantive work, the Company may, at its sole and unfettered discretion, authorise a refund of the service fee, subject to deduction of administrative handling charges, bank/payment gateway fees, and any incidental expenditure incurred up to the date of cancellation.

2.2 Post-Commencement Cancellations – Once the Company has commenced any form of substantive action, preparatory work, or service execution (including but not limited to consultations, drafting, document review, or application submissions), no refund shall be payable, except as may be specifically provided herein or otherwise mandated by applicable law.

2.3 Force Majeure Circumstances – The Company shall bear no liability, nor shall any refund be payable, in the event of non-completion or delay caused by circumstances beyond its reasonable control, including, but not limited to, changes in government policy, legislative amendments, regulatory actions, acts of God, war, civil unrest, or third-party inaction.

3. Refund Provisions

3.1 Eligibility Determination – Refund eligibility shall be determined exclusively by the Company’s Accounts & Legal Compliance Department, following an internal review of the engagement records, timelines, resource utilisation, and any applicable contractual provisions.

3.2 Processing Timeline – Where a refund is approved, the Company shall endeavour to process the same within thirty (30) working days from the date of such approval, subject to banking and payment processing constraints.

3.3 Mode of Refund – Refunds shall be remitted solely to the original payment source or such other account as may be expressly approved in writing by the Company’s authorised representative.

3.4 Non-Refundable Components – The following shall be deemed non-refundable under all circumstances:

• Government fees, taxes, levies, and statutory charges

• Embassy/consular/visa application fees

• University or institutional application fees

• Third-party vendor costs

• Administrative and documentation handling charges

4. Exclusions and Disqualifications

No refund shall be entertained where:
a) The Client has provided incomplete, inaccurate, or misleading information.
b) The Client has failed to furnish requisite documentation within stipulated timelines.
c) The Client’s eligibility has changed or been adversely affected by their own actions or omissions.
d) Service outcomes have been impacted by third-party decisions, regulatory rejections, or policy shifts.
e) The cancellation request is based solely on a change of mind or change in personal circumstances unrelated to service delivery.

5. Governing Law and Jurisdiction

This Policy shall be governed by and construed in accordance with the laws of India. Any disputes, claims, or proceedings arising hereunder shall be subject to the exclusive jurisdiction of the competent courts/tribunals situated in Navi Mumbai, Maharashtra, India.

6. Amendment and Modification

The Company reserves the absolute right, without prior notice, to amend, modify, alter, or replace this Policy, in whole or in part, at any time, and such amended Policy shall be deemed binding upon publication on the Company’s official website.​